About access

How long does it take from the nearest station?

Approximately 18 minutes walk south from Sannomiya Station on each line

• Shinki Bus/Kobe Municipal Bus From Sannomiya Station, bound for Port Loop or Port Island, get off at "Shinkocho" stop.

Is there a parking lot?

There is no dedicated parking lot.
There are coin parking lots nearby, so please use the nearest parking lot.
Example) Times Kobe Shinkocho

Is there a bicycle parking lot?

There is no bicycle parking lot.

Is there a taxi stand or parking lot?

There is no driveway. There is a large space around the building, so you can get on and off the bus there. Please be considerate so as not to cause any inconvenience to the surrounding area.

About tickets

Please tell me how to purchase tickets

[When making a reservation online]
You can purchase tickets from your smartphone or PC by selecting your desired visit date and time online.
If you download the ''WEB ticket'' before your visit, you will be able to enter smoothly without having to exchange a ticket.

[If you visit and purchase]
Please use the counter or automatic ticket vending machine. On certain days and during busy periods, you may be given a designated entry time. We may not be able to meet your desired time. Please note.

From what age do you have to pay?

There is a fee for children over 3 years old.
Children under 3 years old can enter for free.

Do you have a discount for seniors?

None.

Is there a discount for people with disabilities?

Please present the original of your notebook at the counter or entrance gate (if you have made a reservation in advance). (Physical Disability Certificate, Mentally Disabled Person's Health and Welfare Certificate, Rehabilitation Certificate only) You and one accompanying person can purchase at a discounted rate.

Can children enter by themselves?

Please refrain from entering only those under elementary school age. Please enter with your guardian.

[Notes for children (especially preschoolers)]

• There are dark areas and flashing lights inside the building.
• There are places where the floor is on the water surface.

Are there any admission restrictions?

On certain days and during busy periods, you may be given a designated entry time. You may not be able to enter at your desired time. Also, there is no time limit after entering the venue, so please enjoy your time at your leisure.

Do you have a receipt?

We will assist you at the counter, so please ask our staff.

Do I need to register as a member when booking tickets?

There is no need to register as a member when making a reservation.

Can I cancel or get a refund for my reservation?

Reservations cannot be cancelled or refunded.
If you have unavoidable reasons (such as poor health), please contact us by phone before the day of your scheduled visit.

Can I change the date and time of my reservation?

The date and time cannot be changed.

Can I enter with my ticket on my smartphone?

By downloading the "WEB ticket" , you can enter smoothly without having to exchange a ticket.

Can I purchase tickets on the day without making a reservation?

We have a counter and an automatic ticket vending machine, so you can purchase tickets directly on the day. However, on certain days and during busy periods, we may ask you to enter at a designated time. You may not be able to enter at your desired time. If you have a specific date and time for your visit, we recommend that you make a reservation online in advance.

Are there shared tickets with surrounding facilities?

There are several.
For details, please check the ticket purchase screen.

Can I buy it at a convenience store?

Tickets are available at Lawson Ticket. For details, please see the Lawson Ticket official website .

If I want to pay on-site, what payment methods are available?

If you are paying at the counter on the day of your visit, you can use any of the payment methods below.
Cash, credit card, transportation IC, ID, Rakuten Edy, nanaco, WAON, QR payment (PayPay, au/docomo payment, etc.)

　　　

About group use

Is there a place to eat lunch?

There is no eating and drinking space inside átoa. We also ask that you refrain from bringing in food and drinks.

Can I have a preview?

Limited to groups of 20 or more who have already made reservations.
*Only for the secretary (up to 3 people).
*There are exceptions to reception hours and preview visit days.
For more information, please see [For group users] .

About the service

Can I re-enter?

you can't. However, if you have a special reason, please consult the staff.

Are there any viewing time restrictions?

There are no restrictions on viewing time. Please enjoy your time at your convenience.

Are there any days the museum is closed?

We are open all year round. However, the facility may be closed for facility maintenance.

Can you enjoy it even on rainy days?

Most of the exhibition space is indoors, so you can enjoy visiting even on rainy days. However, "SKY SHORE" on the 4th floor is an outdoor area, so you may get wet in the rain. We do not rent umbrellas, so please bring your own umbrella.

How long does it take to tour the facility?

It takes about 1 hour just for viewing.

Is there a viewing route?

There are routes for each area, but you are free to explore as you please. However, the route may be limited depending on the congestion situation.

Does it support multilingual notation?

English signs are available throughout the facility.

Can I take photos and videos?

You are free to take photos inside the facility. However, please enjoy the event as long as you do not cause inconvenience to other customers (do not occupy space with large equipment, etc.). To protect wildlife, please refrain from using flash photography in prohibited areas. Please refrain from live streaming etc.
Please contact us regarding commercial use and commercial photography.

Is there anything I can't bring?

The following items are not allowed to be brought into the venue.

• Food and drinks (*You may only bring water bottles and plastic bottles.)
• Common dangerous objects such as knives and explosives
• Dollys such as carry wagons and Radio Flyers, large strollers such as tricycles (with pedals), and senior cars.
• Vehicle-type play equipment (skateboards, kickboards, Segways, balance scooters, tricycles, etc.)
• Monopods, Tripods, Selfie Sticks
• Pets and animals (*excluding guide dogs, hearing dogs, and service dogs)

If you have any of the above items, there are paid coin lockers on the 2nd floor of átoa, so please leave them there.

Can I bring in food and drinks?

Please refrain from bringing in food and drinks. However, you may bring in drinks such as plastic bottles with lids.

Can you keep my stroller and luggage?

Please use coin lockers for your luggage. As the viewing passageway is narrow in some areas, we recommend that you carry your child with you when entering the venue. There is also a stroller storage area near the entrance. There are a limited number of places where you can store your items.
*We are not responsible for any damage, loss, or theft at the stroller storage area.

Do you rent strollers and wheelchairs?

【stroller】
We do not offer rentals.

【wheelchair】
We do rent it out. If you are interested, please contact the information staff. However, as the number of units is limited, we may not be able to lend you one. Also, reservations cannot be made.

Can I enter with a stroller, wheelchair, or senior car?

【stroller】
Available.
However, when the venue is crowded, there may not be enough space for viewing, and strollers may come into contact with other customers, so we recommend that you enter while carrying your child. *We do not allow entry with large strollers.
(Example) Carry wagon type, tricycle type with pedals, etc.

【wheelchair】
Available.

[Senior car]
Please refrain from entering.

Are guide dogs and hearing dogs allowed in?

Assistance dogs such as guide dogs and hearing dogs may enter the venue together.

Can I enter with my pet?

Please refrain from entering the venue with pets.

Can I make a call via broadcast?

We do not call customers at átoa.

What should I do if my child is lost?

Please ask at the information desk or a nearby staff member.

Is there a smoking area?

Smoking is completely prohibited on the premises of the hotel. Thank you for your understanding and cooperation.

I forgot something inside the facility.

For any lost property on the day, please contact átoa(TEL: 078-771-9393).
For items lost on any other days, please contact the Kobe Port Museum Management Office (TEL: 078-321-7655).
(Reception hours: 10:00-19:00)

About buildings and equipment

Is there a place to eat lunch?

There is no space for eating and drinking food such as bento boxes, so please refrain from bringing your own food and drinks. There is also a food hall on the 1st floor of Kobe Port Museum and a cafe (átoa café) on the 4th floor, so please feel free to use them.

Is there a place to buy souvenirs?

There is a museum shop on the 1st floor of Kobe Port Museum. It is also possible to use only the shop.

Are there coin lockers?

There are paid coin lockers on the 2nd floor of átoa.
Small: 21 pieces 300 yen
Medium: 6 pieces 500 yen
Large: 4 pieces 600 yen

Is it barrier-free?

The facility is wheelchair accessible. However, there are some steps in the museum shop on the 1st floor and "SKY SHORE" on the 4th floor that have only stairs. Please note.

Is there a nursing room?

There is a baby room (nursing room + diaper changing area) on the 2nd floor of átoa.
This is limited to one group only. Available for both men and women.

Can I get hot water for breastfeeding?

There is a water heater for breastfeeding in the baby room on the 2nd floor of átoa, so please use it.

Is there a space where I can change diapers?

There is a baby seat in the baby room on the 2nd floor of átoa. There is also a diaper changing room on the third floor. (One)

Are there wheelchair accessible toilets and ostomates?

There are two locations in the building (one each on the 2nd and 3rd floors).

Is there a restaurant on site?

You can enjoy your meal at the food hall on the 1st floor of Kobe Port Museum. There is also a cafe (átoa cafe) on the 4th floor.

Is there an ATM in the building?

Not available in the building.

Is there Wi-Fi in the hotel?

"KOBE Free Wi-Fi" is available.

Are there public phones?

Not available in the building.

What should I do if I feel unwell?

We will guide you to the first aid room, so please ask the nearest staff member.

Regarding evacuation guidance in the event of a disaster

In the event of a disaster, please follow the in-house announcements and instructions from staff. Depending on the disaster situation, advisories, and warnings, we will prioritize customer safety and guide evacuation to the appropriate location.